South Florida 911 Call Waiting
December 1st, 2004 | Published in Broadcast, Local Data
Scott Zamost, Patricia Andreu, Pedro Cancio and Ed Garcia of South Florida’s NBC6-TV obtained records of emergency calls to Broward County’s main 911 center, finding that the sheriff’s office “failed to meet the state standard of answering 90 percent of 911 calls within 10 seconds. In fact, NBC 6 discovered an average of only 65 percent of answered calls was picked up in 10 seconds or less. Hundreds of other calls took more than 30, 40 even 60 seconds to answer.” The station examined about 29,000 calls from randomly selected weeks in April and July.